The Apothe-Carry @ The Herban Alchemist

Shipping and Return Policy

Shipping and Return Policy 

All US orders will be shipped within 24-48 hours from the time they are received.

There is a 2-4 day shipping applied to the order. Our shipping rates are a flat rate based on the dollar amount purchased.

The shipping rate will remain the same price for the whole order.  Please note that the orders may come from one or more sources:

Shipping Rates

$6.50................................Orders up to $39.99

$11.00................................Orders $40.00-$99.99

$15.00..............................Orders $100.00-249.99

$20.00..............................Orders over $250.00

International Orders

For International Orders please call our office at 877-925-8772.  We will take your information directly and send it according to the best shipping methods for your country. We are unable to refund shipping charges on an order that is denied entry.

Heat Sensitive Shipping Policy

Products requiring shipment in a cool environment are subject to special shipping procedures due to their sensitive nature. We have these procedures to ensure customers continue to receive our products in good condition.

Overnight Shipping

If you require overnight shipping, please contact our office at 877-925-8772.  We will arrange that for you directly and apply the appropriate charges.

Terms

MasterCard, Visa, Discover, and American Express may place orders.    

Return Policy

We accept unopened, unmarked bottles in resalable condition of most products within 60 days. To be fully credited for such returns you must call 1-877-925-8772 for a return authorization number and also please include the invoice or the invoice number as well as your name and the reason for the return. A restocking fee may be applicable. Perishable items are non-returnable.

Damaged Packages

If you receive a package that has been damaged, please save the original box and all its contents, and call us immediately with the invoice number. We will do all we can to remedy the situation as soon as possible.

Manufacturer's Defects

If you believe there is a defect with one of the products that you have received, we will contact the manufacturer to obtain a refund for you.  You will need to keep the product and return it to us in order to receive the refund.  Please contact our office at 877-925-8772, if you have this concern.

Back Orders

If by chance an item you have ordered is out of stock, you will receive your order with that item on back order. You will be charged for your back order only when it is ordered.  We will ship your back order as soon as it is available, usually within 10-14 business days.

Price Changes

All prices are subject to change without notice.